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Privacy Policy
Effective Date: August 1, 2024

Provide Cars Co., Ltd. (hereinafter referred to as "our company") recognizes the importance of personal information obtained from stakeholders and considers its protection as a fundamental aspect of our business activities and one of the most critical management issues.

To provide safe, secure, and trustworthy services to our stakeholders, we have established the following basic policy, which we thoroughly communicate to all employees and ensure compliance.

1. Basic Policy
Our company complies with the Personal Information Protection Law and other relevant laws and regulations. We also establish, implement, maintain, and continuously improve internal regulations on personal information protection (hereinafter referred to as "our regulations").
We establish a management system for personal information protection, and we make our regulations known to officers and employees, ensuring thorough compliance.
We handle personal information within the scope of the purposes clearly stated to our customers. We do not disclose or provide personal information provided by our customers to third parties without the customer's consent or a legitimate reason.
We maintain personal information accurately and up-to-date and take preventive measures against unauthorized access, leakage, loss, or damage of personal information. We continuously improve information security.
We respond sincerely and promptly to inquiries and requests for disclosure regarding personal information from customers.

2. Purpose of Using Personal Information
When our company receives personal information from customers, we clearly state the purpose of use in advance and use it within that scope. If it becomes necessary to use personal information beyond the scope of the stated purpose, we will notify the customer and obtain their consent before use. The purposes for which we use personal information are as follows:

Customer Information:

Business discussions and meetings with customers
Shipment of products and materials
Sending information about services and eventsP
roviding customer support and maintenance
Responding to inquiries and consultations
Providing various membership services
Service development, conducting surveys, and implementing monitors
Fulfilling contracts
3. Proper Acquisition of Personal Information
Our company acquires personal information through lawful and fair means.

4. Provision of Personal Information
Our company does not disclose or provide personal information to third parties without the customer's consent, except in the following cases:

When there is customer consent
When required by law
When necessary to protect human life, body, or property, and obtaining customer consent is difficult
When outsourcing the handling of personal information within the scope necessary to achieve the purpose of use
When business succession occurs due to merger, company split, business transfer, or other reasons
Notwithstanding the above, our company may provide personal information such as the customer's address, name, and phone number to related companies or agents if it is deemed appropriate for providing services to the customer or responding to inquiries. In such cases, the customer can request the company to stop providing personal information to the related companies or agents.

5. Inquiries Regarding Personal Information
For inquiries about the disclosure, correction, or deletion of personal information, please contact us through the inquiry form.

6. Other Matters
Access Information: Our website may obtain access log information to provide better services. Please note that access logs are not used to identify individual customers.

Cookies: Our website uses cookies in some areas to provide a more comfortable user experience. Cookies and IP address information alone cannot identify specific individuals and are not considered personal information. Users can set their browsers to refuse cookies.

Established: August 1, 2024
Provide Cars Co., Ltd.
CEO Jon French

JST

日本時間の時計

Mon to Fri: 9am - 9pm JST

Sales Support English

Agent nameJon French
Emailjont@providecars.com
Phone+81 798 75 1451
headshot of an older Caucasian male, finance advisor at provide cars, leveraging experience in car auctions and market trends in Japan.
Agent nameChikara Imashioya
Emailchikara@providecars.com
Phone+81 7014530511
portrait of an Asian male, part of the sales team at provide cars, expert in car auctions across Japan.

Sales Support Ireland

Agent namePhil Keenaghan
Emailphil@providecars.com
Phone+81 798 75 1451
headshot of a middle-aged Caucasian man in a light blue shirt, senior management team member at provide cars, specializing in car auctions in Japan.

Sales Support Russian

Agent nameYevgeniy (Eugene) Potapov
Emaileugene@providecars.com
Phone+81-90-5963-9040
portrait of a middle-aged Caucasian male executive in a checked shirt, representing leadership at provide cars, involved in Japan car auctions.

Accounts Support

Agent nameYasuko Hirosaki
Emailyasuko@providecars.com
Phone+81-798-75-0313

Shipping Support

Agent nameReiko Suzuki
Emailreiko@providecars.com
Phone+81-798-75-1451

Company information

Company nameProvideCars Ltd
CEOJon French
Location30 20, Megamiyama Cho, Koyoen, Nishinomiya, Japan 662-0011
Tel+81 798 75 1451
Emailinfo@providecars.com

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